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When you use Ultraw, we collect information you provide directly — such as your name, delivery address, phone number, and email — along with order history and information collected automatically, including device, approximate location, and usage data needed to deliver your order across Belize.
We use your information to process and deliver orders, connect you with vendors and delivery partners, provide customer support, prevent fraud, and improve the Platform. Where you have opted in, we may also send promotional messages.
Ultraw uses cookies and similar technologies to keep you signed in, remember your cart, and understand how the Platform is used. You can manage cookies through your browser settings; see our Cookie Policy for details.
Payments are processed by trusted third-party payment providers. Ultraw does not store full card numbers on its servers. Payment data is handled in accordance with industry security standards.
To fulfil your order, we share necessary details — such as your name, delivery address, and order contents — with the independent vendors and delivery partners responsible for that order. They may use this information only to complete your order.
We do not sell your personal information. We share data only with vendors, delivery partners, service providers, and where required by law or to protect the rights and safety of our users and the public in Belize.
We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
We use technical and organisational safeguards to protect your information. While no system is completely secure, we work continually to protect your data; learn more in our Security Overview.
You may access, correct, or request deletion of your personal information and update your communication preferences at any time. To exercise these rights, contact us at support@ultraw.bz.
For privacy questions or requests, email support@ultraw.bz. Ultraw — Anything. Delivered.
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